INTRODUCTION:

Ooredoo B2B Business Services would like to conduct survey in order to understand your current experience and satisfaction level with Ooredoo’s Fixed services. In this regard, we would like to ask for your company’s feedback on the same. Your time and efforts answering this survey is highly appreciated.

Your participation would be really valuable for us. Thank you.

Survey
Service Delivery
VERY UNSATISFIED
UNSATISFIED
MATURAL
SATISFIED
VERY SATISFIED
Waiting period between ordering and activation of Fixed service
Service delivered as required
Service delivered with agreed timeline
Overall experience with Ooredoo project engineer
Onboarding acknowledgement & experience
Overall satisfaction with service delivery
PROJECT ENGINEER
VERY UNSATISFIED
UNSATISFIED
MATURAL
SATISFIED
VERY SATISFIED
Frequent update of project status
knowledge about products / services being delivered
Attitude of Project Engineer
Availability & Reachability of Project Engineer
Ability to understand your query/complaint clearly
Overall satisfaction with Project Engineer
FIELD ENGINEER
VERY UNSATISFIED
UNSATISFIED
MATURAL
SATISFIED
VERY SATISFIED
Frequent update of project status
knowledge about products / services being delivered
Attitude of Field Engineer
Availability & Reachability of Field Engineer
Overall satisfaction with Field Engineer
SERVICES / PRODUCTS
VERY UNSATISFIED
UNSATISFIED
MATURAL
SATISFIED
VERY SATISFIED
Range of products and services
Relevant products and services to suit your business needs
Reliability of products and services offered
Competitive Pricing of services / products
Overall Satisfaction with Products and Services
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